Return & Exchange
We want our customers to have their hands on with the latest and most advanced technology. That being said, order errors and mistakes happen, which is why we offer a convenient return policy for all items purchased through us. In order to return your item you must include the original invoice and warranty and return/exchange for the item(s) within 3 days of the date of delivery. For more information, contact a customer service representative.
Mistakes can happen. Whether you ordered the wrong part or realized afterwards that you wanted to upgrade, We offers a no-hassle return and exchange policy to help you get the right product you need for your system. Unless it is specifically stated on a product page, the following policy applies to all your purchases:
General Return Guidelines
In order for any product to qualify for a return, you must provide the original Invoice. Please contact Customer Service before attempting to receive a return. We must verify the goods are in good enough condition to qualify for a return and we will not cover the cost to ship returnable items. All replacement items will be shipped for free to our customers. Returns for refund may be subject to approval.
The product itself must be 100% intact and in the same condition it was when it was sold. All original packaging must be unopened and in the condition it was provided to you. Any packaging materials included with your purchase that include, but are not limited to, disks, CDs, manuals, materials, warranty cards and digital media must be returned with the item.
The following items do not qualify for a refund or exchange under this policy:
- Software products
Supplier and/or Manufacturer Restrictions
Some of the suppliers/manufacturers of us may have restrictions that prevent our customer service staff from processing your return/exchange, credit or replacement request. Any requests for exchange/return, refund, credit, repair or replacement for these items must be handled directly through the manufacturer and/or supplier. These products will not be handled by the our customer service crew. You can find return/exchange policy information about those particular products by visiting the supplier and/or manufacturer website directly.
Consumable products will not qualify for a return and/or exchange through us. Any support, requests for replacement, or issues with these products must be directly handled through the customer support of the manufacturer of the consumable product. Consumable products include, but are not limited to:
- Ink cartridges
- Toner cartridges
- Blank media discs
Refunds will be done only through the Original Mode of Payment.
In the event you would like a refund of a purchase made through us and it qualifies under the information provided in this policy, you will receive that refund in the form of a Credit Voucher and/or Credit Memo. We does not provide cash or credit refunds. All Credit Memos and Credit Vouchers must be redeemed in the our store within six months of issue.